Privacy policy

At Wolker Hade ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit www.wolkerhade.com (the "Website"), use our services, or communicate with us. By using our Website, you consent to the practices described herein.

We encourage you to read this policy in full. If you have questions, please contact us using the details at the bottom of this page.

Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. When we do, we will update the "Effective Date" above and post the revised version on our Website.

Information We Collect

Information You Provide Directly

When you interact with our Website—such as placing an order, creating an account, or contacting customer support—you may provide us with:

  • Contact Information: Name, email address, phone number, and postal address
  • Transaction Details: Billing and shipping addresses, payment confirmation, and order history
  • Account Credentials: Username, password, and security question responses
  • Communications: Any messages or information you share when reaching out to us

Providing this information is voluntary, but certain features may be unavailable if you choose not to share it.

Information Collected Automatically

When you browse our Website, we automatically gather certain data ("Usage Information") through cookies, pixels, and similar tracking technologies. This may include:

  • Device type and operating system
  • Browser type and settings
  • IP address and approximate location
  • Pages visited and time spent on our Website
  • Referring URLs and navigation patterns

Information from Third Parties

We may receive information about you from external sources, including:

  • Platform Providers: Such as Shopify, which hosts our online store
  • Payment Processors: Who handle transaction data to complete your purchases
  • Analytics Services: That help us understand Website traffic and user behaviour

How We Use Your Information

We use the information we collect for the following purposes:

Order Fulfilment and Account Management: Processing payments, shipping orders, handling returns and exchanges, and maintaining your account.

Customer Communication: Responding to enquiries, sending order updates, and providing support.

Marketing and Promotions: With your consent where required, sending promotional emails and displaying relevant advertisements. You can opt out of marketing communications at any time.

Website Improvement: Analysing usage patterns to enhance functionality, content, and user experience.

Security and Fraud Prevention: Detecting and preventing fraudulent activity, unauthorised access, and other harmful behaviour.

Legal Compliance: Meeting our obligations under applicable laws and regulations.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our Website. These tools help us remember your preferences, understand how you use our site, and deliver relevant content.

For information about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Website functionality.

Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

  • Service Providers: Third parties who assist with operations such as payment processing, shipping, data analytics, and customer support
  • Business Partners: Marketing partners who help us reach potential customers, subject to their own privacy policies
  • Corporate Transactions: In connection with mergers, acquisitions, or asset sales
  • Legal Requirements: When required by law, court order, or to protect our rights and safety

External Links

Our Website may contain links to third-party sites. We are not responsible for the privacy practices or content of those external websites. We recommend reviewing their policies before sharing any personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us immediately so we can take appropriate action.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection. We retain your data only as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your information
  • Object to or restrict certain processing activities
  • Withdraw consent where processing is based on consent
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the information below.

International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence. We take steps to ensure appropriate safeguards are in place for such transfers.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please reach out:

Wolker Hade
Address: 25 N Row, London W1K 6DJ, United Kingdom
Email: support@wolkerhade.com
Phone:+447441425155

Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)

We aim to respond to all enquiries within one business day.