Terms of service

Welcome to Wolker Hade. These Terms of Service ("Terms") govern your access to and use of our website, www.wolkerhade.com (the "Website"), and any products or services we offer. By accessing our Website or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

Our Website is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell products and services to you.

1. Eligibility

By using our Website, you confirm that you are at least 18 years old or the age of majority in your jurisdiction, whichever is greater. If you are permitting a minor to use this Website, you accept responsibility for their activity.

2. Use of Our Website

You agree to use our Website only for lawful purposes. You must not:

  • Violate any applicable laws or regulations
  • Infringe upon intellectual property rights
  • Transmit harmful code, viruses, or malware
  • Attempt to gain unauthorised access to our systems
  • Use the Website to harass, harm, or defraud others
  • Reproduce, resell, or exploit any portion of our services without written permission

We reserve the right to terminate your access if you breach these Terms.

3. Accuracy of Information

While we strive to provide accurate and up-to-date information, we do not guarantee that all content on our Website is complete, current, or error-free. Historical or reference information may not reflect current conditions. Reliance on any information provided is at your own risk.

4. Products and Services

Certain products may be available exclusively online and in limited quantities. We make every effort to display product colours and images accurately; however, monitor displays may vary, and we cannot guarantee exact colour representation.

We reserve the right to:

  • Limit sales to specific individuals, regions, or quantities
  • Modify or discontinue products without notice
  • Adjust product descriptions and pricing at any time

Product availability is subject to change, and any offer is void where prohibited by law.

5. Pricing and Payment

All prices are subject to change without prior notice. We are not liable for pricing errors or omissions. If an error affects your order, we may contact you to confirm or cancel the transaction.

You agree to provide accurate and complete billing and payment information. Keeping your account details current ensures smooth order processing.

6. Order Acceptance and Cancellation

We reserve the right to refuse or cancel any order at our discretion. Reasons may include product availability issues, pricing errors, or suspected fraudulent activity. If we cancel your order, we will notify you using the contact information provided.

7. Third-Party Tools and Links

Our Website may provide access to third-party tools, services, or links to external websites. These are provided "as is" without warranties. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of external resources is at your own risk, and we encourage you to review their terms and policies.

8. User Submissions

If you submit content to us—such as reviews, comments, or suggestions—you grant us a non-exclusive, royalty-free licence to use, modify, and distribute that content. You are responsible for ensuring your submissions do not violate third-party rights or contain unlawful material.

We may remove content that we deem inappropriate, offensive, or in violation of these Terms.

9. Personal Information

Your use of our Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Errors and Corrections

Occasionally, our Website may contain typographical errors, inaccuracies, or omissions related to products, pricing, or promotions. We reserve the right to correct such errors and update information at any time without prior notice, even after you have placed an order.

11. Disclaimer of Warranties

Our Website and services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the reliability, accuracy, or availability of our services. We do not guarantee uninterrupted or error-free access to our Website.

12. Limitation of Liability

To the fullest extent permitted by law, Wolker Hade shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Website or services. This includes, but is not limited to, loss of profits, data, or goodwill.

13. Indemnification

You agree to indemnify and hold harmless Wolker Hade, its affiliates, officers, employees, and partners from any claims, damages, or expenses arising from your breach of these Terms, your violation of any law, or your infringement of third-party rights.

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15. Termination

We may terminate or suspend your access to our Website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

You may discontinue use of our Website at any time. Termination does not affect any rights or obligations that arose prior to termination.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other policies posted on our Website, constitute the entire agreement between you and Wolker Hade regarding your use of our services.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

18. Changes to These Terms

We may update these Terms at any time by posting revisions on our Website. Your continued use of the Website following any changes constitutes acceptance of the updated Terms. We encourage you to review this page periodically.

19. Contact Information

For questions or concerns regarding these Terms, please contact us:

Wolker Hade
Address: 25 N Row, London W1K 6DJ, United Kingdom
Email: support@wolkerhade.com
Phone:+447441425155

Customer Service Hours: Monday to Friday, 10:00 AM – 6:00 PM (GMT)

We aim to respond to all enquiries within one business day.